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Support & FAQs

Frequently Asked Questions

Everything you need to know about setting up Platovia, generating QR codes, and tracking diner analytics.

How do I create and customize my digital menu?

Sign up for a free account, enter your restaurant name, and go to the Menu section. You can organize dishes into categories (starters, mains, desserts, drinks), add prices, descriptions, and dietary tags (Vegan, Chef's Pick, Gluten-Free). You can also create separate menus for Dinner, Lunch, and Cocktails.

How do table-specific QR codes work?

Every restaurant has a public address (/m/your-slug). In the QR Studio on your dashboard, you can assign QR codes to specific menus and table numbers. When printed and placed on Table 5, scanning it will open the menu pre-tagged with Table 5, allowing guests to call their waiter with one tap.

How does the Vercel and Supabase free tier setup work?

Platovia is built to run 100% free on Vercel's serverless edge and Supabase's free PostgreSQL tier. Create a free project on Supabase, run the schema.sql in their SQL editor, and copy your project URL and keys to your Vercel environment variables. No ongoing cloud database bills are required.

Do my restaurant guests need to download an app?

Never. Guests simply point their iPhone or Android camera at the table QR stand. The digital menu opens instantly in mobile Safari or Chrome with sub-second page loads and zero sign-in friction.

How does dish views and likes tracking work?

Every time a guest opens your menu, views a dish detail, or taps the heart icon, Platovia logs an anonymous event. Your dashboard aggregates real-time views, top-performing plates, and diner engagement percentages so you can optimize your highest-margin items.

Are there any commissions on orders?

None. Platovia never charges percentage commissions or transaction fees. You keep 100% of your guest checks and sales.

Need help deploying to Supabase or Vercel?

Our schema is pre-configured and turnkey. Check our repository guide or reach out to our engineering support team.